Privacy Policy — Hailey Mae

This Privacy Policy explains how we collect, use and share your personal information when you visit or buy from hailey-mae.com (the "Site").

1. Who We Are

The Site is run by Hoff Trading, Dolomietenlaan 19, 5022 JE Tilburg, the Netherlands. In this policy, "Hailey Mae", "we" and "us" mean Hoff Trading.

2. Personal Information We Collect

Device Information

When you visit the Site, we automatically collect some information about your device. This includes your web browser, IP address, time zone and some of the cookies on your device. As you browse, we also collect information about the pages and products you look at, the website or search that sent you to the Site, and how you use the Site.

We collect Device Information with:

- Cookies: small data files placed on your device. To learn more about cookies and how to turn them off, visit http://www.allaboutcookies.org
- Log files: these record actions on the Site, such as your IP address, browser type, internet provider, the pages you came from and left to, and the date and time.
- Web beacons, tags and pixels: small files that record how you browse the Site.

Order Information

When you buy or try to buy something on the Site, we collect your name, billing address, shipping address, payment information, email address and phone number.

Size Information

If you use our size finder, the measurements you enter are used only to show you a size. We do not save them.

In this policy, "Personal Information" means both Device Information and Order Information.

3. How We Use Your Personal Information

We use Order Information to:

- Fill your order, take payment and arrange shipping
- Send you invoices, order confirmations and shipping updates
- Answer your questions and handle exchanges, returns and refunds
- Check orders for possible risk or fraud
- Send you news and offers about our products, if you have agreed to this

We use Device Information to:

- Check for possible risk and fraud
- Improve the Site by seeing how visitors browse and use it
- See how well our marketing and advertising work

4. Why We Are Allowed To Use It

We use your Personal Information only when we have a legal reason to do so:

- To carry out our contract with you (your order)
- Because you gave us your consent (for example for marketing emails or cookies)
- Because the law requires it (for example for tax records)
- Because we have a legitimate interest, such as preventing fraud and improving the Site

5. Sharing Your Personal Information

We share your Personal Information with trusted companies that help us run the Site and deliver your order:

- Shopify powers our online store. Read how Shopify uses your information at https://www.shopify.com/legal/privacy
- Payment providers process your payment. We do not store your card details.
- Our suppliers and shipping carriers receive your name, address and phone number so they can deliver your order.
- Google Analytics helps us understand how visitors use the Site. Read more at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout
- Advertising partners, such as Meta, help us show our ads to people who may be interested.

We may also share your Personal Information if the law requires it, to respond to a lawful request such as a court order, or to protect our rights.

We do not sell your Personal Information.

6. Advertising

We use your Personal Information to show you ads and marketing that we think may interest you. You can opt out of targeted advertising here:

- Facebook and Instagram: https://www.facebook.com/settings/?tab=ads
- Google: https://adssettings.google.com
- Digital Advertising Alliance: http://optout.aboutads.info/

You can also change your cookie choices at any time through the cookie banner on the Site.

7. Email And Text Marketing

If you sign up for our emails, we send you news and offers. You can unsubscribe at any time with the link at the bottom of every email.

If you sign up for text messages, you agree to receive recurring automated marketing messages at the phone number you gave us. Consent is not a condition of purchase. Reply STOP to unsubscribe. Reply HELP for help. Message and data rates may apply.

8. Do Not Track

We do not change how the Site collects and uses data when your browser sends a Do Not Track signal.

9. Your Rights

Depending on where you live, you have the right to:

- See the personal information we hold about you
- Have it corrected or updated
- Have it deleted
- Object to or limit how we use it
- Get a copy of it in a common format
- Withdraw your consent at any time
- Opt out of the sale or sharing of your personal information for advertising

These rights apply to residents of the European Economic Area and the United Kingdom, and in a similar way to residents of Canada, Australia, New Zealand and several US states, including California.

To use any of these rights, email us at info@hailey-mae.com. We reply within 30 days. We will not treat you differently for using your rights.

You also have the right to complain to the privacy authority in your country. In the Netherlands this is the Autoriteit Persoonsgegevens.

10. Transfers To Other Countries

We are based in the Netherlands. Your information may be sent to and stored in other countries, including the United States and the countries where our suppliers are located. When we do this, we take steps to keep your information protected.

11. How Long We Keep Your Information

We keep your Order Information for as long as we need it to fill your order and to meet our legal duties, such as tax rules, which require us to keep order records for 7 years. After that we delete it. You can ask us to delete your information sooner, and we will do so unless the law requires us to keep it.

12. Security

We take reasonable steps to keep your Personal Information safe. Payments go through a secure, encrypted connection.

13. Minors

The Site is not meant for anyone under the age of 16. We do not knowingly collect information from children.

14. Changes

We may update this Privacy Policy from time to time, for example when our practices or the law change. The newest version is always on this page.

15. Contact Us

For questions about your privacy, or to make a complaint, contact us at:

info@hailey-mae.com

Hoff Trading
Dolomietenlaan 19
5022 JE Tilburg
The Netherlands