Return & Refund Policy — Hailey Mae

We want you to love your Hailey Mae pieces. If something is not right, here is how we fix it.

1. Lifetime Color Warranty
Every Hailey Mae piece is backed by our Lifetime Color Warranty. If the color of a piece ever fades, we replace it for free.
- Email info@hailey-mae.com with your order number and a clear photo of the piece.
- You do not pay for the replacement or for shipping it to you.
- The warranty covers color fading from normal wear. It does not cover pieces that are lost, broken by force or changed by the owner.

2. Ring Size Exchange
Is a ring the wrong size? Email us within 30 days of delivery with your order number and the size you need, and we will help you exchange it.

3. Returns For A Refund
You can ask for a return within 30 days of the day your order is delivered.
To be returned for a refund, an item must be:
- Unworn
- In its original packaging, including the travel case if it came with your order
- Sent with proof of purchase (your order number or order email)
For hygiene reasons, we cannot give a refund for earrings that have been worn.

4. How To Request A Return
Email us at info@hailey-mae.com within the 30 day return window. Please include your order number and the reason for your return.
If your return is approved, we will send you the return instructions and the return address. Our warehouse may be outside your country.
Please do not send anything back before we have approved your return. Items sent back without approval cannot be accepted.

5. Return Shipping Costs
You pay for the cost of sending an item back, unless the item arrived damaged, faulty or incorrect. We do not provide prepaid return labels. Return shipping costs and original shipping costs are not refunded.

6. Damaged, Faulty Or Incorrect Items
Please check your order when it arrives. If an item is damaged, faulty, incorrect or missing, email us as soon as you can, and within 30 days of delivery.
Please send:
- Your order number
- A clear photo of the item
- A photo of the packing slip or shipping label
We will send a replacement or give you a refund. You do not pay for return shipping in this case.

7. Items That Cannot Be Returned
- Earrings that have been worn (unless they are faulty)
- Items that have been worn, unless they are faulty or covered by the Lifetime Color Warranty
- Gift cards

8. Refunds
Once we receive and check your returned item, we will email you to say if your refund is approved.
Approved refunds go back to the payment method you used. This can take 7 to 14 business days after we check your item. Your bank or card provider may need a few extra days.

9. Your Legal Rights
This policy is in addition to your legal rights as a consumer. Nothing in this policy limits the rights you have under the consumer laws of your country.

10. Contact
Questions about returns, refunds or the Lifetime Color Warranty? Email us at:
info@hailey-mae.com