At Hailey Mae, we want your jewelry to reach you as quickly as possible. Please take a moment to review our shipping policy.

Processing Time

We aim to process and ship all orders within 1 to 3 business days of purchase, excluding weekends and public holidays. During peak periods or promotional events, processing times may be slightly longer. We appreciate your understanding and patience.

Shipping Time

5 to 9 business days

Change of Address

If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request. Please note that changes cannot be guaranteed once the order has entered the shipping process.

Order Cancellation

We begin preparing your order quickly to ensure prompt delivery. You have a 6 hour window after placing your order to request a cancellation. To cancel, please contact our support team at info@hailey-mae.com with your order number. ✨