These Terms and Conditions apply to all orders placed through the Hailey Mae website. By placing an order on our website, you agree to these terms without reservation.

1. Scope of Application

These Terms and Conditions apply to all sales of products made by Hailey Mae through its website. They prevail over any other terms unless otherwise agreed in writing.

By confirming an order, you acknowledge having read and fully accepted these Terms and Conditions.

2. Product Information

Hailey Mae strives to provide product descriptions that are as accurate and up to date as possible. However, slight variations or typographical errors may occur.

Product images are provided for illustrative purposes only and may differ slightly from the actual product, particularly due to display settings or supplier updates. Such differences shall not give rise to any liability on the part of Hailey Mae.

3. Orders and Payments

Orders are processed only after full payment has been received.

Available payment methods may vary depending on your country or location. It is your responsibility to verify the availability of applicable payment methods before completing your order.

Hailey Mae reserves the right to refuse or cancel any order in case of suspected fraud or non-payment.

4. Processing and Delivery

Processing time: 1 to 3 business days Estimated delivery time: 5 to 9 business days depending on destination

Delivery times are provided as estimates only and may vary due to external factors such as carriers, customs or local conditions.

Orders are shipped directly from our trusted suppliers, primarily located in Asia. By placing an order, you acknowledge and accept that delivery may occur in multiple shipments and orders may be shipped from different fulfillment centers.

Hailey Mae is not responsible for delays beyond its control.

5. Returns and Cancellations

Conditions regarding returns, exchanges and refunds are outlined in our Return Policy, available separately on our website.

Once an order has been processed, cancellation or modification is not guaranteed.

6. Liability

Hailey Mae shall not be held responsible for lost or damaged packages if tracking information confirms delivery to the address provided by the customer.

It is your responsibility to ensure that all shipping information is accurate before placing an order. Any error in the delivery address is the responsibility of the customer and may result in additional costs or loss of the order without refund.

7. Intellectual Property

All content on the Hailey Mae website, including but not limited to text, images, logos, graphics and design, is protected by intellectual property laws. Any reproduction, distribution or unauthorized use of this content is strictly prohibited without prior written consent.

8. Complaint Procedure

Any complaint must be submitted in writing to the following address:

Email: info@hailey-mae.com

We are committed to reviewing each complaint carefully and providing a response within a maximum of 5 business days.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United States.

In the event of a dispute, an amicable solution will be sought first. Failing that, disputes shall be submitted to the competent courts in accordance with applicable United States law.

10. Company Information

Registered Company Name: Hoff Ecoma LLC Business Address: 30 N Gould St, Sheridan, Wyoming 82801, United States Email: info@hailey-mae.com ✨