Terms and Conditions — Hailey Mae

These Terms and Conditions apply to every order placed on the Hailey Mae website. By placing an order, you agree to these terms.

1. Scope
These terms apply to all products sold by Hailey Mae through its website. They apply over any other terms, unless we have agreed something different with you in writing.
When you confirm an order, you confirm that you have read and accepted these terms.

2. Product Information
We do our best to keep product descriptions correct and up to date. Small differences or typing mistakes can still happen. If we find a mistake that affects your order, we will tell you and help you fix it.
Product photos are there to show you the product. Colors can look a little different on your screen than in real life.

3. Sizing
Ring and bracelet sizes can fit differently from brand to brand. Please check the size information on the product page before you order. If a size does not fit, you can read how exchanges and returns work in our Return & Refund Policy.

4. Orders And Payments
We process an order once we have received full payment.
The payment methods you see at checkout can differ by country. You can read more in our Payment Policy.
Hailey Mae may refuse or cancel an order if we suspect fraud, or if payment is not received. If we cancel an order that has been paid, we refund the full amount.

5. Prices And Offers
All prices are shown at checkout before you pay. Offers such as bundle deals can change or end at any time. The price shown when you place your order is the price you pay.

6. Processing And Delivery
- Processing time: 1 to 3 business days
- Estimated delivery time: 5 to 9 business days, depending on where you live
Delivery times are estimates. They can change because of carriers, customs or local conditions.
Orders are shipped from our suppliers, who are mainly located in Asia. Your order may arrive in more than one package and may be sent from different warehouses.
Hailey Mae is not responsible for delays that are outside our control. You can read more in our Shipping Policy.

7. Returns And Cancellations
The rules for returns, exchanges and refunds are in our Return & Refund Policy.
You can cancel within 6 hours of placing your order. After that, your order may already be on its way and we cannot promise a change or cancellation before delivery.

8. Delivery Address And Liability
Please make sure your shipping details are correct before you order. If an order is sent to a wrong address that you entered, this can lead to extra costs or the loss of the order.
If the tracking shows that your order was delivered to the address you gave us, and it is missing, please email us. We will help you look into it with the carrier.

9. Intellectual Property
Everything on the Hailey Mae website is protected by intellectual property laws. This includes text, photos, logos, graphics and design. You may not copy, share or use this content without our written permission.

10. Complaints
If you have a complaint, please email us at info@hailey-mae.com. We read every complaint with care and reply within 5 business days.

11. Your Legal Rights
Nothing in these terms limits the rights you have under the consumer laws of your country.

12. Governing Law
If there is a dispute, we will first try to solve it together with you. If that does not work, the dispute is brought before the competent courts in the Netherlands. This does not take away any consumer protection that applies in your own country.

13. Company Information
Hoff Trading
Dolomietenlaan 19
5022 JE Tilburg
The Netherlands
71687289
NL002434737B31
Email: info@hailey-mae.com